Field Service Management in Epicor Kinetic
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Deliver Faster, Smarter Field Service with Full ERP Integration
Epicor Kinetic’s Field Service module enables manufacturers and service teams to manage service contracts, warranties, dispatching, and field technician workflows — all from one system. Whether you manage in-house repairs, installations, or warranty support, you can ensure accountability, visibility, and efficiency from job request to resolution.
Lead Magnet:
Download the Field Service Optimisation Kit — Tools to streamline technician scheduling, contract management, and mobile service tracking
Service Contract Management
Track warranty terms, renewals, and service-level agreements (SLAs) across installed products.
Mobile Technician Access
Give field staff real-time access to jobs, parts, customer history, and asset data via mobile.
Work Order Scheduling & Dispatch
Assign jobs based on availability, location, skills, and urgency with smart dispatch tools.
Parts & Inventory Management
Track van stock, order spare parts, and link usage directly to jobs and costs.
Customer Communication
Keep customers informed with real-time updates, job status, and appointment confirmations.
Service History & Asset Tracking
Log all maintenance, inspections, and repairs against customer equipment for lifecycle insights.
- Field Service Teams performing installations, repairs, or inspections
- Customer Service Managers coordinating dispatch and maintaining SLAs
- Operations Leaders looking for real-time visibility into service performance and resource allocation
Field Service integrates tightly with:
- CRM (SugarCRM) → for customer and warranty insights
- Supply Chain & Inventory → for spare parts and stock
- Financial Management → for invoicing and service billing
See Service in Action
Book a Demo or Download the Field Service Optimisation Kit to explore how Epicor transforms post-sale operations.